Returns & Exchanges
At VuePass, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
2
Package Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original condition.
3
Ship It Back
Print the prepaid shipping label provided by our portal and drop off your package at any authorized carrier location.
4
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing